Technology News, Tech Product Reviews, Research and Enterprise Analysis
  1. Top AI Software

    Clearly, today’s best artificial intelligence software is driving change: hardly a day goes by without artificial intelligence (AI) software introducing new and improved capabilities. As features appear and use cases expand, organizations turn to AI applications to gain competitive advantage. AI software capabilities typically fall into several core areas: machine learning (ML), deep learning, predictive […]

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  2. Capital One’s Cat Posey on How to Build a Machine Learning Team

    I spoke with Cat Posey, Sr. Technology Director, Machine Learning, at Capital One, about strategies for effective collaboration in machine learning, including the value of building relationships. Where are companies with AI deployments at this point? I’ve heard that only 4 percent of companies have successfully deployed AI. Why is it so challenging? If you’d […]

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  3. Beyond CX: A Digital Playbook for Thriving in a Hyper-Customer-Centric World

    When the telecom giant Vodafone decided to shift its entire global enterprise to a single digital environment, it clearly had its 300 million customers — and its future profitability — in mind. The move to an enterprise-wide digital core standardized more than 80% of Vodafone’s core business processes and boosted automation levels to over 60% […]

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  4. Dialpad Rounds Out its CCaaS with Acquisition of Koopid

    This week, cloud communications provider, Dialpad, announced it is acquiring Koopid. This is the third contact center as a service (CCaaS) move Dialpad has made in the last two months. About one month ago, Dialpad announced it was buying Kare Knowledgeware for its virtual customer care capabilities. A few weeks before that, it announced a […]

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  5. Cambridge Quantum’s Ilyas Khan on the Future of Quantum Computing

    I spoke with Ilyas Khan, Director and CEO of Cambridge Quantum, about his forecast for milestones in the future of quantum computing; he also detailed his company’s natural language processing toolkit and library. Among the topics we discussed:  Basic question, but I think it helps even tech pros: what is quantum computing – why is […]

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